Social Housing Consumer Standards

The UK government introduced new consumer standards for social housing from 1st April 2024.

These standards are enforced by the Regulator of Social Housing (RSH) and apply to all social landlords, including councils and housing associations.

Tamworth Borough Council welcomes the new regulatory standards as they provide tenants greater rights and protections and help to improve the quality of social housing and the service tenants receive overall.

There are 4 standards:

  1. Safety and Quality Standard 
  2. Transparency, Influence and Accountability Standard 
  3. Neighbourhood and Community Standard 
  4. Tenancy Standard 

Watch the short videos below to find out our plans for each of the standards.